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Firstly, I'd like to apologise for the last post. I was tired. I'd had a long week and only too late did I realise that my brain and fingers were both in working order, but unable to work in conjunction. Sorry about the randomness of the whole affair.

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I'm in another one of those 'Let's listen really intently to these song lyrics' moods. Finding a line in so many songs that make me go 'Ooh, clever! Well done you.' Sometimes, this mood makes me change my facebook status to said lyrics. Most of the time it makes me late for things. things like miss the bus because I'm too busy rewinding the sang to hear it again. Being late for work because I won't turn off my music until the songs finished.

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Music is Love, Love is Beautiful, Beautiful is a Song, A Song is Music. It's all connected.

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Gag!

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So, I had this customer the other day (here we go) who stormed over to my till point and slammed a bill onto the counter. She actually made my member of staff jump.

"Good morning madam, you OK there?"

"I want you to sort this out" Picture, if you will, a small terrier of a woman with a face that needs an iron and a voice that equally crinkled. She's quite well spoken and is wearing one of those fleeces with the pictures of the wolves across the back. know the ones I mean? Good, then we'll continue

"OK, would you like to pay your bill?" (oh yeah, I completely forgot to say that the piece of paper was in fact a statement for her store card"

"No, I don't want to pay my bill (sarcasm) I want you to be clever and tell me where the hell it says I need to pay £27" (Patronising)

"Well madam, if your statement says that then you must have spent that and need to pay it back. I can do that on this till if you want."

"What did I say?" (patronising tone turns to alight anger) "I will not be paying this and you are going to sort it out that I don't. Understand?"

"I'm sorry, if there's a mistake then you'll have to call the number on the statement. I can't access your bank details on this till."

(hand flicks in the air as if swatting at a wasp "I'm done with you girl, I want to speak to your manager."

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Now, I've been in the shop this whole time and have listened to the conversation. My staff member comes over to get me and, after the initial look of 'you couldn't possibly be old enough to be in charge' she puts the paper back on the desk and says the self same thing to me.

Unfortunately I get the disco remix with two verses of "That girl said she wouldn't do anything" and a beet box of "I know my rights" I just calmly explain that there's nothing we could do and if she talks to or about my staff like that again, I would have to ask her to leave the store.

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This is the moment when anger turns into blind terrier style yappy rage.

"How dare you talk to me like that, I demand to know why I'm forced to pay my hard earned cash on something like this. The girl before you was useless and you're just the same. I want to speak to someone higher than you." the 'you' at the end of this sentence is spat out like a pip. Pow right in the eye. The word 'speak' has a certain level of saliva in it, which narowly misses my left cheek. Phew, close call there!

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"I can get a floor manager but...."

"No, I want (dramatic pause) the store manager."

"Unfortunately he's unavailable but I can get you a floor manager. I regret so say (I'm the sarcastic one now) that they will say the self same (sorry Siany) thing as me and my staff."

"Oh forget it, I'll go upstairs to business support. I'm just going round in crcles with you and that girl of yours."

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And you have a lovely day too.